Delivery & Returns
Delivery & Returns
We want your Urban Edition piece to arrive safely, securely and ready to enjoy. Below you’ll find everything you need to know about delivery, returns and what to do if there’s a problem with your order.
Delivery
We currently deliver to: United Kingdom · Republic of Ireland · Europe
Delivery options, costs and estimated delivery times will be shown at checkout or on the relevant product page, so you’ll always know what to expect before placing your order.
If subsequent changes to delivery fees occur after you’ve placed your order, we’ll get in touch with you before sending your piece to make sure you’re happy to proceed.
We aim to get your order to you as quickly as possible. Standard delivery is typically 3–5 business days within mainland UK, or 5–7 business days throughout the rest of Europe.
International orders
For orders being delivered outside the UK, additional customs duties, import taxes or other charges may apply depending on the destination country. These charges are the responsibility of the recipient.
Returns
We hope you love your Urban Edition piece, but we understand that sometimes things don't work out.
If you've purchased from us online, you have 14 days from receiving your order to let us know you'd like to cancel, followed by a further 14 days to return the item to us.
You don't need to give us a reason for returning an unwanted item.
Returning an unwanted item
Unless your item is faulty, damaged or incorrect, the cost of returning an unwanted item is your responsibility.
Please make sure the artwork is returned safely and securely, using appropriate packaging to protect it during transit.
Once your return has been received, we'll arrange your refund within 14 days. Your original standard delivery charge will also be refunded. If you selected a more expensive delivery option, we'll refund the equivalent of our standard delivery charge.
If an item has been handled more than is reasonably necessary to inspect it and its value has been reduced as a result, we may make a reasonable deduction from your refund.
Before you return your artwork
As our pieces are limited-edition, signed collectibles, all accompanying documentation forms an important part of their provenance and authenticity.
Unless faulty or otherwise damaged, we can only accept returns where the Certificate of Authenticity, signing documentation and all other accompanying materials are returned alongside the artwork.
Where possible, please use the original packaging to protect your piece during transit, unless the packaging was damaged on delivery.
How to request a return
To request a return, simply email info@urbanedition.co.uk with:
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Your order number
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The product you'd like to return
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The date you placed your order
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The date you received it
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Your name and address
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The date you're requesting the return
We'll then let you know what to do next.
Something not quite right?
Every piece leaves us carefully packaged and checked, but if your order arrives damaged, faulty or isn't the item you ordered, please get in touch with us as soon as possible.
Email info@urbanedition.co.uk with your order details and, where appropriate, photographs showing the issue.
We'll review what has happened and work with you to put things right. Where appropriate, we'll cover the reasonable cost of returning the item.
Looking after your artwork
Your Urban Edition piece has been created to be enjoyed and displayed, so a little care will help keep it looking its best.
We recommend keeping artwork away from excessive direct sunlight, heat and moisture, and handling and storing it carefully.
If you're framing an unframed piece, we'd recommend using a professional framer to ensure it's handled and mounted appropriately.
Questions about your order?
We're always happy to help.
Urban Edition Ltd
36 Holy Thorn Lane
Shenley Church End
Milton Keynes
MK5 6HA